FLD Professional Eyelash Makeup Brushes Set Eye Shadow Brush Eyebrow Brush Foundation Mascara Brushes Cosmetic Tools Kits
1. Q: What should I do if I don’t receive my package(s)?
A: Please contact us through AliExpress. We’ll assist you by tracking your shipment. Also, please check that you’ve given us the correct shipping address and that your payment was successfully processed. We also recommend checking your local postal office for deliveries if possible.
2. Q: Do you wholesale your products?
A: Yes, we accept wholesale orders from 5 units. Please contact us for more information.
3. Q: What should I do when I receive my FLD product?
A: Please check the contents of your package to ensure that you’ve received exactly what you ordered. If you’ve received the wrong product, a damaged product or a partial order, please contact us immediately for support.
4. Q: What should I do if there is a quality problem with the product?
A: It’s normal for a few hairs to fall out or the color to fade ever so slightly after washing your brushes for the first time, but if these issues persists, please contact us immediately for support.
Shipping and Returns
1. We accept payments via Alipay, PayPal, Western Union and TT. All major credit cards are accepted through ESCROW, a secure payment processor.
2. Delay or failure in delivery is sometimes caused by customs regulations. For instance, some countries restrict the shipment of laser pointers. Please review your local customs policy before placing your order. We will not be responsible for any failed deliveries due to customs issues.
3. For items delivered internationally, you as a buyer may be subject to additional charges for VAT and/or customs duties in your country. For more information about these costs, please contact the customs office in your country.
If you have any questions regarding shipping, please reach out to us. We’ll do our best to assist you and resolve any issues.
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